Frequently asked questions

Standard delivery is 7 to 12 business days. We ship from our warehouses to France, Switzerland and Belgium. Free shipping from €40.

A confirmation email with a tracking number is sent as soon as your package is shipped. You can track your order at any time from your customer account or by clicking the tracking link.

Yes! We ship to mainland France, Switzerland and Belgium. Costs and delivery times may vary depending on the destination.

You can modify or cancel your order within 24 hours of confirmation. Contact our customer service by email or via the contact form.

Absolutely. All our toys comply with European CE standards and are tested to ensure children's safety. We use natural wood and non-toxic water-based paints.

Each toy indicates the recommended age on its product page. We offer toys suitable from 12 months up to 6 years and beyond. Browse our age categories to find the ideal toy.

Our toys are made from wood sourced from sustainably managed forests, with non-toxic water-based paints. We prioritize natural and durable materials to respect the environment and the health of your children.

Some of our toys offer personalization (child's name, color, etc.). Select the options directly on the product page. Personalization may add 2 to 3 days to the delivery time.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna (installment payments). All payments are secured with 256-bit SSL encryption.

Yes, 100%. Your payment is protected by SSL encryption and 3D Secure verification. We never store your banking information.

Yes, with Klarna you can pay for your order in 3 or 4 interest-free installments from €50.

You have 30 days from receipt to return your product if it does not suit you. The product must be in its original packaging and in perfect condition. Contact our customer service to initiate the return.

Our team is available 7 days a week by email. You can write to us via the contact form or directly by email. We respond within 24 hours maximum.

Contact us immediately with photos of the product and packaging. We will send you a free replacement as soon as possible.